Cases
How do you help improve communication between customers? And how do you bring the whole team on board when insights demand action? See how I navigated these challenges in my work for MSB.
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Client
The agency MSB
Time
2023, five months
Main case focus
In depth research
Service design
Business strategy
Stakeholder management
Conceptual development
How we created a shared vision and improved a complex system
In this project we gather valuable insights and tailor the user experience to fit needs for various user groups and situations. This case shows how important it is to collaborate and evangelise research.
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